Kiplin’s café moved into a new, purposely designed Welcome Centre and Cafe in February 2025. Since then, revenue has increased from around £150,000 per year to over £300,000 in 2025 and is on course for £330,000 plus in 2026. The move also entailed a change from a waitress service tearoom, to a more usual self service counter offer with a revised menu. While this growth was expected, we would like to review the operation to ensure that we are delivering the kind of fast and efficient operation planned whilst also retaining our excellent quality of service, especially at peak times.

Kiplin’s team has a year’s good practical experience of delivering this new offer well; Sales are outstripping budget and wage costs are being managed. However, there are some operational challenges and therefore we think it is timely to bring in a fresh pair of eyes to review what we are doing and ensure that we are using the new space in the best way and delivering the best service possible. Using your experience you will look at customer flow, cafe counter layout, equipment, service processes, procedures and use of space, and make recommendations for how we could improve the efficiency of our operation (front of house and food preparation) and continue to deliver a quality customer service at a manageable cost level. Recommendations on aspects of the operations, primarily the service at the counter, but also including the menu and storage are expected.

We are looking for someone who has experience in successfully delivering a café, tearoom or other catering offer in another museum, heritage or historic house setting. This would be especially the case if that person has worked on multiple sites. This would be an ideal opportunity for an experienced F+B manager who is looking to develop their experience outside of their current site or to gain new experience in mentoring, consultancy or general sectoral support work. We would be open to anyone who feels they have the skills and experience to help us in this need.

For more information, please see the attached brief.

Winter Conservation Intern (Paid)

Caring for Kiplin

This is an opportunity for anyone interested in the conservation of a historic house and an Accredited Museum Collection to get some practical paid experience. The intern will receive training in all aspects of the role, and support and guidance from our Collections Officer and Programming Curator. They will have the chance to undertake the wide variety of collections care, conservation and cataloguing tasks that are needed in a historic house/Accredited Museum setting. There will also the opportunity to work alongside our team of passionate and dedicated volunteers.

If you are interested in applying for the role of Winter Conservation Intern, please send your CV and a covering letter of a maximum of 1 side of A4 only which shows how you meet the criteria for the position outlined in the job information sheet.  Please send this information to director@kiplinhall.co.uk or Kiplin Hall, Near Scorton, Richmond, North Yorkshire, DL10 6AT

For informal discussion please contact Alice Rose curator@kiplinhall.co.uk to arrange a phone conversation or zoom discussion.

• Mon 21^st Sep, 9am – application deadline
• Thurs 8^th Oct – interview date 
• Mon 9^th Nov – proposed start date
• Fri 26^th Feb – proposed end date